How do you ensure that my piece remains in good condition and is not stolen?

The pieces available for rent at ORNEST are valuable; our priority is to maintain their integrity and ensure the satisfaction of our Member clients, both renters and owners.

Our approach to protecting owners is built around three pillars:

• Community: Each renter must undergo a precise identity verification process before being allowed to rent.
• Responsibility: Each renter is aware that they are responsible for the item entrusted to them and that their liability may be engaged up to the replacement value of the item in case of a dispute.
• Insurance: Despite the efforts made, disputes may occur (damage, loss, theft). Each item is insured, guaranteeing the owner reimbursement up to the replacement value of the item or its replacement.

For rental returns, we have developed an authentication method enhanced by high-definition imaging tools that allow us to precisely photograph the elements that make each item unique (hallmarks, micro-scratches, etc.). We capture these images for the first time when an item is entrusted to us, then after each rental, and we perform comparisons that enable us to identify whether the elements that make the item unique are still present, confirming it is indeed the original piece. This process also allows us to identify any potential damage to the item.