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--Bags
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Home
FAQs
Contact
Who can I contact if I have a question?
Joining
How to become a Member?
How to become a Member ?
Is it mandatory to be an ORNEST Member to rent?
Is it mandatory to be a Member to rent out?
Loyalty Program ORNEST TRUST
What are my benefits?
How can I use my credit?
Authenticity
How do you authenticate the bags and the jewellery pieces?
How do you ensure that the returned borrowed pieces are the same as the ones originally received?
How long does the authentication process take?
What happens if my item does not pass the authentication stage?
Certification
What does the certification consist of?
Condition and cleanliness
What is the condition of the pieces offered?
How are the goods cleaned?
My rental
Can I cancel or change my reservation?
Can I extend the duration of my rental?
Can I change my rental period?
Can I purchase the piece that I rented?
Can I cancel my rental after I paid?
View all questions
renter liability
What are my responsibilities as a renter?
What happens if I damage the piece during my rental?
What happens if the piece is stolen during my rental?
Pickup and shipment
Are there any shipping fees?
What packaging should I use?
Where can I find my shipping label?
What happens if my package is lost?
How do I know where my package is?
View all questions
Payment options and security deposit
What is the security deposit?
When will I be charged?
When is the security deposit returned ?
How is the deposit amount determined?
In which situations can I lose my security deposit?
View all questions
Renting out
What does it consist of?
How can I rent out?
What items can I rent out?
What happens if my piece is damaged or stolen?
How do you ensure that my piece remains in good condition and is not stolen?
View all questions
Case
Where does the packaging come from?
Can I buy an ORNEST pouch?
