What if the piece I rented is damaged when I receive it?

If you identify any damage upon receipt of the piece (not mentioned in the online product description), please send us photos of the damage as soon as possible :

  • By email: membres@ornest.com
  • On whatsapp: +33 7 45 88 02 57
  • By phone: +33 1 89 70 96 46

If you do not contact us promptly after noticing the damage, we will not be able to prove that the damage was not your fault, and you may be held liable for it.

We also ask that you contact us as soon as possible if any damage occurs during the rental.

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