What should I do if my delivery doesn't arrive on time?

ORNEST Customer Service is at your disposal:

  • By email: membres@ornest.com
  • On whatsapp: +33 7 45 88 02 57
  • By phone: +33 1 89 70 96 46

We strongly urge you to contact us as soon as possible if the courier does not show up for the appointment so that we can investigate.

If it is a delay, we will agree with you whether it is better to keep the appointment or reschedule it.

If the package is found to be lost, you will not be held responsible and our customer service team will contact you to compensate for the inconvenience.

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